Curriculum Vitae (CV)

December 2011 – Present (3 months) Gothenburg, Sweden

TeaParty.nu
365Teas.com

Privately Held; 1001-5000 employees; Information Technology and Services industry

November 2011 – Present (4 months) Sweden

Team Leader with responsibility for the daily operation of BPOS Admin.
In the team, we are 6,5 members.

Public Company; 10,001+ employees; FJTSY; Information Technology and Services industry

December 2010 – Present (1 year 3 months)

Part of the extended 2nd line BPOS team that is responsible for the handling of BPOS (Microsoft Business Productivity Online Suite) related incidents.

Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft Lync / Microsoft Office Communications Online
Microsoft Forefront
Microsoft Office Live Meeting

- Resonsible for resolving of BPOS related problems and the providing of solutions to end user requests
- Contact with Microsoft Online Services Support Team, Incident Manager, VCC Server and Network resolver groups, Security team, Service Desk agents, End Users
- Responsible for providing the Servicedesk agents with up-to-date Knowledge Base articles regarding BPOS

Nonprofit; 10,001+ employees; Nonprofit Organization Management industry

December 2010 – Present (1 year 3 months)

Public Company; 10,001+ employees; FJTSY; Information Technology and Services industry

July 2010 – Present (1 year 8 months)

UserAdmin Volvo Car Corporation at Fujitsu (SDDC)

Our team is responsible for administrating user accounts in many systems used by Volvo Cars employees, consultants and dealers.

Account orders are coming in to us through the request system R2R, and by mail.

Account issues and password reset requests arrives to our queue in SM7.

We also have a 2nd line role against the VCC Servicedesk agents regarding user account questions and issues.

We also keep contact with Business application owners, Service managers, Server teams, and Ford IT technicians.

User administration in:
Mainframe
AS/400
Unix/Linux
Windows systems

Some of the systems we administrate user accounts for/through/in:
Active directory, Windows Server 2003, Windows Server 2008, Novell Identity Manager (IDM), AS/400, Mainframe, Unix, Linux, ACF2, UDB, Sesam, KDP, PULS, SIPlus, CDEC, VM02, Hercules, Oracle Hyperion 9.3, QW90, CoC, Order Manager, EAC, UMS / SWA, BusinessObjects XI, Lotus Notes / Domino, Elektra, Oracle database 10g, Microsoft SQL 2008 R2, eCRM, LMS, Remedy helpdesk, GCC, Patricia, FLIT, Subversion (SVN)

Online Media industry

September 2009 – Present (2 years 6 months)

TeaParty.nu is a virtual and physical meeting place for tea enthusiasts. Our aim is to provide an entertaining, educating and inspiring virtual tearoom. We want to promote a knowledgeable, passionate and fun way of drinking tea and our goal is to fight for a renaissance for a positive tea culture.

2005 – Present (7 years)

Public Company; 10,001+ employees; FJTSY; Information Technology and Services industry

October 2009 – July 2010 (10 months)

1st line Support technician – Volvo Car Corporation Service Desk at Fujitsu Services

Password resets:
CDSID, AS/400, Unix workstations, SAP/R3, SRM, Maximo, CDEC, ACF2
etc

Client support:
Dell laptop and workstations, Unix workstations
Windows XP, Windows Vista, Unix
Microsoft Office 2003, Lotus Notes 6, PreTrip / Concur, VIDA, Teamcenter Engineering / C3PNG, CATIA V5, SAP SRM, Cisco VPN client etc
Printer / Copier machine / Scanner (HP, Lexmark, Xerox)
Citrix
Telephony (DECT-, table- , conference- IP- and GSM phones)
Orderering support (accounts, hardware, software in R2R, LOT, SRM)
Server escalation
Truck PC etc (when factory support isn’t available)

Service Management tools: HP Service Manager 7 (SM7), BMC Remedy (GIRS), Perle

Privately Held; 201-500 employees; Staffing and Recruiting industry

November 2008 – July 2010 (1 year 9 months)

1st line Support technician – Volvo Cars Service Desk at Fujitsu Services (2009-2010)
Systems Administrator at LBi Sverige AB (2008-2009)

Public Company; 1001-5000 employees; Marketing and Advertising industry

November 2008 – October 2009 (1 year)

Server / User Administration:
Windows Server 2003 / 2000, Active Directory, Exchange 2003, Virtual Server 2005 R2, DNS, FTP, Microsoft SQL Server 2005, Visual SourceSafe 6.0, Subversion, Symantec Backup Exec 12, openNMS, PostgreSQL, Alloy Network Inventory 4.2, DameWare Mini Remote Control, Remote Desktop, development of a license- and client database tool in Access 2007

Client Administration / Support:
Windows Vista, Windows XP, Mac OS X, MS Office 2007, MS Office 2003, Adobe Creative Suite 2 / 3 / 4, SnagIT, MindManager, Check Point VPN-1 SecureClient, Symantec Antivirus, Dell computers and projectors,
Canon- and OKI- copying machines, Konftel 60W conference phones

May 2007 – December 2008 (1 year 8 months)

User support / network administration

Windows XP, Vista, CentOS Linux 5.2 (RHEL),
backup, router, switch

July 2007 – January 2008 (7 months)

Administrate public database at: testseek.com , konsumentguiden.se and findproductreview.com

March 2007 – July 2007 (5 months)

Webdesign, Project Administration, Business Intelligence, Marketing

December 2005 – March 2007 (1 year 4 months)

Main responsibilities:
Management, Business Intelligence, Marketing, IT infrastructure
Windows Server 2003, Windows XP, Vista, AD, Exchange, SharePoint, Debian Linux, Router, Switch